Your tasks
- Lead, mentor, and develop a team of IT professionals
- Take ownership of the Business IT environment, with strong focus on Microsoft 365 / Modern Workplace
- Ensure smooth Helpdesk operations and SLA-driven services
- Coordinate team tasks, priorities, and resource allocation
- Provide technical leadership and 3rd level support for complex issues
- Drive IT projects and operational improvements
- Monitor team performance and key operational KPIs
- Work closely with stakeholders and translate business needs into IT priorities